TERMS & CONDITIONS

Last updated: March 2026

Welcome to SONAÉ. By accessing our website and placing an order, you agree to the following terms and conditions. These terms are designed to ensure a smooth, transparent, and secure shopping experience for all our customers.

1. GENERAL
By using this website, you confirm that you are legally capable of entering into a binding transaction or are accessing the website under the supervision of a parent or guardian. We reserve the right to update or modify these terms at any time without prior notice.

2. ORDER ACCEPTANCE
All orders placed on our website are subject to confirmation and acceptance. Placing an order does not guarantee fulfillment. We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases involving pricing errors, stock unavailability, or suspected fraudulent activity.

3. PRODUCT INFORMATION & PRICING
We strive to ensure that all product descriptions, images, and prices are accurate and up to date. However, errors may occasionally occur.

In the event of a technical issue, typographical error, or system glitch resulting in incorrect pricing (including but not limited to ₹0 or significantly lower than intended price), SONAÉ reserves the right to cancel such orders.

If payment has already been made, a full refund will be issued to the original payment method.

Prices and availability of products are subject to change without prior notice.

4. PAYMENTS
All payments must be completed at the time of purchase. We reserve the right to cancel any order in case of incomplete or failed transactions.

5. SHIPPING
We aim to process and dispatch orders within the stated timelines. However, delivery timelines are estimates and may vary due to external factors beyond our control, including courier delays.

SONAÉ shall not be held liable for delays once the order has been dispatched.

6. CANCELLATIONS & REFUNDS
Orders may be cancelled by SONAÉ due to reasons including pricing errors, stock issues, or unforeseen circumstances. In such cases, a full refund will be issued.

Refunds are processed to the original payment method within 5–7 business days.

Once an order is processed, it cannot be cancelled by the customer.

7. LIMITATION OF LIABILITY
SONAÉ shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or from any order placed.

Our total liability, in any case, shall be limited to the amount paid by the customer for the order.

8. INTELLECTUAL PROPERTY
All content on this website, including images, designs, logos, and text, is the property of SONAÉ and may not be used or reproduced without permission.

9. CONTACT
For any queries or concerns, please contact us via our official support channels.

By placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.